Shipping, Returns & Refunds

Last updated: September 18, 2026

Shipping and delivery

When an item is in stock, we process and dispatch your order within 72 hours after payment. Orders are sent with tracking, and your tracking details will be provided when available.

We currently deliver to the United States, United Kingdom, Canada and European Union countries. Standard shipping is charged once per order: US$8, £6, €7 or C$11, according to your checkout currency. The shipping charge is shown before payment.

Estimated delivery time after dispatch

• United States and Canada: 8–12 days.
• Rest of the world: 10–15 days.

Delivery times are estimates rather than guarantees. Customs checks, carrier disruption, weather, public holidays and other events outside our control may cause delays. If a delay is likely to be substantial, contact us at clothandchapter@gmail.com. Where applicable, you may cancel an undelivered order and receive a refund for products paid for but not received.

Customers are responsible for providing a complete and accurate delivery address. Any import duties, taxes or customs charges that are not collected at checkout are the recipient's responsibility unless local law requires otherwise.

30-day no-service-fee return policy

We offer a full refund on eligible items returned within 30 days of delivery. We do not charge a service or restocking fee. For a goodwill return to be eligible:

• The product packaging must remain unopened. The outer shipping box may be opened.
• The product must be unused and in its original condition.
• You must contact us within 30 days beginning on the date you receive the product.
• The return must be approved before it is sent.

Products with opened or damaged product packaging are not accepted under this additional 30-day goodwill policy.

One-year goodwill guarantee

We provide a one-year goodwill guarantee beginning on the date we dispatch your order. If a product develops a manufacturing defect or quality issue during this period, contact us with your order details and evidence of the issue. After assessing the claim, we will repair or replace the affected item at no cost to you.

This guarantee covers manufacturing defects and quality issues. It does not cover ordinary wear, accidental damage, misuse, incorrect storage, use contrary to the instructions or damage caused while completing a bookbinding project.

Return shipping costs

For change-of-mind returns under the 30-day goodwill policy, the buyer is responsible for paying the return shipping cost in full. Approved returns may need to be sent to one of our international warehouses. We will provide the correct return address and instructions after approving the request.

If we confirm that an item is faulty, damaged on arrival or incorrect, we will provide an appropriate remedy and cover reasonable return costs where required by law or by our one-year goodwill guarantee.

How to start a return

1. Email clothandchapter@gmail.com with your order number, reason for return and photographs where relevant.
2. Wait for approval and the return address. Items returned without prior approval may not be accepted.
3. Package the item securely and follow the instructions we provide.
4. Keep your postage receipt and tracking information until we confirm that the return has been received and processed.

Refund timing

We process approved refunds within 14 days after receiving the returned product. Refunds are issued to the original payment method. We do not charge a refund fee, although your bank or payment provider may take additional time to show the funds in your account.

Items not eligible under the goodwill return policy

• Products with opened or damaged product packaging.
• Used products or items not in their original condition.
• Items returned more than 30 days after delivery without a valid statutory claim or claim under the one-year goodwill guarantee.
• Digital content that has been supplied or accessed, where cancellation rights have been validly waived.